Smart, scalable AI agent support from first inquiry to final resolution.
Solve
Instant answers for simple questions.
AI automation reduces costs for straightforward and repetitive inquiries like package tracking or password resets.
AI trained on your data delivers consistent and precise answers.
Automated workflows drive resolutions and learn context from natural language and ticket data.
90%
accuracy in ticket resolution
Triage
Apply AI analysis for complex ticket handoff.
Triage understands conversation nuance to tag and route tickets using historical data and intent.
Intelligent intent analysis eliminates spam and directs tickets to the right team.
Advanced natural language processing detects conversation topics, reducing manual work.
90%+
accuracy in spam elimination
Assist
Agents need an AI copilot to keep up with today’s demands.
Assist summarizes ticket data and sources answers, helping agents handle complex tickets swiftly.
With an AI copilot, agents access answers from any source directly in the help desk.
AI-suggested replies use past tickets and knowledge articles to provide precise responses.
20%
increase in agent productivity
Discover
AI-powered insights for CX leaders.
Discover extracts insights to address pain points and highlight workflows for AI automation.
Build a top-tier support organization with simple content management.
Proactively detects knowledge gaps and generates AI-based articles to streamline content creation.
self-serve rate
spam prediction accuracy
increase in agent productivity
The most advanced generative AI agent for customer support and your 24/7 AI team member.
Learn more about our complete AI for CX solution.
Accelerate Productivity With Ease
Integrate AI into your team to do more with less.
AI Built For You
Use your proprietary data to build AI as unique as your customers.
Secure & Trusted Partner
Tackle today’s customer experience challenges with a partner who has your back.
Security and compliance is our priority.
Tackle today’s customer experience challenges with a partner who’s always got your back.
We’re not just about meeting privacy standards – we’re setting them, to keep you and your data secure every step of the way.
Experience the Future of Customer Support
Turn your data into a strategic advantage with our autonomous AI solution.
Say goodbye to traditional chatbots; Forethought delivers smart, scalable support tailored to your unique needs.
