Customer data protection is critical at Forethought. We implement robust security measures including data encryption, compliance with industry standards, and regular security audits to safeguard your information. Details on our security and compliance will be found here.
We provide a range of resources including comprehensive guides, customer support, knowledge base articles, and personalized assistance to help you maximize the benefits of our platform.
Forethought offers integrations with a variety of platforms and systems, ensuring seamless connectivity with your existing workflows. The exact integrations available can be found here on our website or by contacting our sales team.
We do offer advanced support as an add-on to our Basic and Pro packages. The Enterprise package includes advanced support already. We sell it separately so you can build a package customized to your needs.
To change your plan or adjust the number of seats, please contact our customer support or account management team, and they will guide you through the process based on your current contract and needs.
Depending on the usage you purchase, additional usage charges may apply if your usage exceeds the plan’s limits and purchase volume. It’s best to discuss with our sales team for precise details on overage charges relevant to your chosen package.
Our pricing model is a blend of platform access fees and a committed usage cost based on deflection volume for inquiries and ticket volume for agent handoffs. Optional add-ons can be added to customize the platform. Please consult with our sales team for a detailed pricing structure.
Deflections are measured by interactions that are resolved by our AI without the involvement of an agent.
Yes, we offer a Proof of Value (POV) instead of a traditional free trial. We work with you and your data to demonstrate how swiftly and effortlessly Forethought can be deployed and utilized to showcase the platform’s effectiveness in real-world scenarios.
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