Your customer data is safe with us.

Customer trust comes first. We take the responsibility of helping you manage your customer data seriously.

Security at every level of our
organization and product
development.

Compliant with the highest standards.

Forethought is independently audited and certified to meet compliance standards for security, availability, and confidentiality. We are compliant with ISO 27001 and certified for SOC 2.

Data encryption and processing.

Your data is encrypted at rest and protected by TLS in transit. We manage our production secrets with AWS tools. And our Data Processing Agreement (DPA) reflects the requirements of the GDPR and CCPA.

Rigorous product design.

We prioritize compliance with all relevant data protection laws. And our projects undergo security-design reviews, threat models, and regular pen tests with trusted security vendors.

Trained at all levels.

Every one of our employees is trained in the latest privacy and security measures. Our engineers receive additional specialized security training.

Integrated oversight.

We’ve appointed a dedicated Data Protection Officer to oversee our ongoing compliance efforts and other security-related measures.

ISO 27001

compliant

SOC 2

certified

GDPR

ready

Questions about security at
Forethought?

We’d love to answer them. Feel free to email us at
[email protected].

Our vulnerability disclosure and reward program.

Forethought maintains a private, invite-only bug bounty program, with the assistance of HackerOne. Invited researchers are eligible for a payment. Those who were not invited to the program may still submit a security bug or vulnerability to Forethought via this form.

Think outside the bot.™

See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.

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