A Complete AI Solution That Scales With You

Basic

Enhance your efficiency with AI.

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Basic includes:
  • AI agent for chat
    Process incoming messages and deliver accurate responses through Solve, Forethought’s AI Agent for chat.
  • Insights
    View customer behavior and chat insights such as cost efficiency, resolution times, time to reply and more. Includes a Looker dashboard for deeper insights and exporting capabilities.
  • Workflows
    Build step-by-step workflows based on customer intent and handoff policies.
  • AI Autoflows
    Build AI automation using natural language to build steps, including entering policy rules.
  • Out-of-the-box Triage
    Tag and route tickets by sentiment, language, and intent pre-built classifiers.
  • Security and compliance
    Get standard compliance with SOC 2 Type II, HIPAA, GDPR, and CCPA, and redact sensitive information.
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Professional

Elevate your support capabilities.

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Everything in Basic, plus:
  • AI agent for email
    Process incoming messages and deliver accurate responses from Forethought’s AI Agent in chat, email and mobile.
  • Advanced ticket insights
    Categorize and view deep insights into support queries through a wide range of customizable filters.
  • AI conversation insights
    AI-generated insights to help improve interactions.
  • Build custom Triage models
    Create custom tag and routing rules to fit your business.
  • Knowledge gap detection
    Identify topics with knowledge gaps and generate draft articles you can publish to your knowledge base.
  • Multilingual support
    Provide support and translate inquiries in multiple languages.
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Enterprise

The complete AI support solution.

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Everything in Professional, plus:
  • Knowledge base article & policy generation
    AI-generated content based on ticket inquiries.
  • Advanced security and compliance
    Enhance security with configurable redaction rules, HIPAA compliance support, SSO/SAML authentication, upcoming SCIM integration, and access to security logs for one year.
  • Premier support
    24/7 access to expert assistance and prioritized response times.
  • Ongoing technical services
    Engage with skilled support engineers monthly.
  • Solve API
    Build a customized chat experience.
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Bundle or Buy

Assist

Enhance agent efficiency and customer satisfaction with a Chrome Extension and AI Copilot to help streamline the agent resolution process.

Features include:

  • AI-generated ticket summaries
  • Agent access to relevant knowledge articles
  • Insights from past case histories
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Ticket context

Add-on

Advanced Security

Enhance your compliance and security with custom redaction rules, SSO/SAML authentication, and SCIM integration. Get extended access to security logs and dedicated tools for managing compliance needs.

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See all features and compare plans to find the right fit for your business needs.

Compare plans

Basic

Enhance your efficiency with AI.

Get Quote
Most Popular

Professional

Elevate your support capabilities.

Get Quote

Enterprise

The complete AI support solution.

Get Quote

Compare plans

Basic

Enhance your efficiency with AI.

Get Quote
Most Popular

Professional

Elevate your support capabilities.

Get Quote

Enterprise

The complete AI support solution.

Get Quote

Channels

Deliver precise AI-driven support where customers need it.

Chat

Email

Mobile SDK

Solve API

Slack

Add-On

Add-On

Automation

Optimize interactions and personalize customer experiences.

Workflows

AI Autoflows

Custom actions

Customizable CSAT collection

Content Management

Provide answers, identify gaps, and generate content with AI.

Connect CRM, data, and knowledge bases

Knowledge gap detection

Knowledge base article generation

Policy generation

Insights

Access reports and insights from key conversations.

Insights dashboard

Interactive analytics dashboard

Download and export reports

AI insights in Discover

Multilingual Communications

Serve your customers in their native language.

Multilingual Support

Triage

Categorize interactions and automate routing with AI.

Sentiment, language, and spam routing

Build custom handoff models

Add-on

Includes 3

Includes 6

AI Copilot

Boost agent productivity and customer satisfaction with AI.

Assist

Bundle or buy

Bundle or buy

Bundle or buy

Security

Keep you and your data secure every step of the way.

Use permissions

Standard security measures

Advanced security

Add-on

Add-on

Support

Helpful resources to ensure a seamless experience.

Standard support

Advanced support

Add-on

Add-on

Ongoing technical services

Add-on

Add-on

Trusted by Leading Brands to Enhance Customer Satisfaction

Frequently Asked Questions

Yes, we offer a Proof of Value (POV) instead of a traditional free trial. We work with you and your data to demonstrate how swiftly and effortlessly Forethought can be deployed and utilized to showcase the platform’s effectiveness in real-world scenarios.

Deflections are measured by interactions that are resolved by our AI without the involvement of an agent.

Our pricing model is a blend of platform access fees and a committed usage cost based on deflection volume for inquiries and ticket volume for agent handoffs. Optional add-ons can be added to customize the platform. Please consult with our sales team for a detailed pricing structure.

Depending on the usage you purchase, additional usage charges may apply if your usage exceeds the plan’s limits and purchase volume. It’s best to discuss with our sales team for precise details on overage charges relevant to your chosen package.

To change your plan or adjust the number of seats, please contact our customer support or account management team, and they will guide you through the process based on your current contract and needs.

We do offer advanced support as an add-on to our Basic and Pro packages. The Enterprise package includes advanced support already. We sell it separately so you can build a package customized to your needs.

Forethought offers integrations with a variety of platforms and systems, ensuring seamless connectivity with your existing workflows. The exact integrations available can be found here on our website or by contacting our sales team.

We provide a range of resources including comprehensive guides, customer support, knowledge base articles, and personalized assistance to help you maximize the benefits of our platform.

Customer data protection is critical at Forethought. We implement robust security measures including data encryption, compliance with industry standards, and regular security audits to safeguard your information. Details on our security and compliance will be found here.

Experience the Future of Customer Support

Turn your data into a strategic advantage with our autonomous AI solution.

Say goodbye to traditional chatbots; Forethought delivers smart, scalable support tailored to your unique needs.

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