Software as a Service

Enable smoother customer service for SaaS.

Keep up with customer expectations with an enterprise-scale AI platform that’s smart enough to both solve common questions automatically and support agents with intelligent suggestions.

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Forethought AI solves common concerns instantly and routes complex cases to the right service team.

  • Solve common customer issues automatically
  • Accurately label + route tickets
  • Identify and discard spam efficiently
  • Assist agents with complex cases

Top SaaS companies trust Forethought to deliver the AI-powered customer support their audiences need.

Empower agents and customers with AI that goes beyond a chatbot.

Forethought AI is designed to drive higher customer satisfaction—not deflect their requests or waste their time.

Resolve simple cases automatically.

Give customers the information they need—FAQ questions, account info, password resets, product info, and more—instantly.

Empower customers to self-serve.

Increase self-service with complex workflows, such as changing account details, payment options, or subscriptions or purchasing product add-ons.

Triage more complex customer tickets.

Use Forethought Triage to detect sentiment and intent, and route high-priority cases to the right support team.

Assist agents with relevant details.

Give agents the context they need—account details, order history, etc—to solve customer concerns in a fast and thorough way.

One enterprise-level platform for the
entire customer journey.

Forethought delivers solutions that solve simple customer
questions, triage tickets that need an agent and assist
agents in providing experiences that delight customers.

Our platform

Think forward with Forethought.

We’re here to make enterprise-level AI second nature for your business.

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