Software as a Service
Enable smoother customer service for SaaS.
Top SaaS companies trust Forethought to deliver the AI-powered customer support their audiences need.
Empower agents and customers with AI that goes beyond a chatbot.
Forethought AI is designed to drive higher customer satisfaction—not deflect their requests or waste their time.
Resolve simple cases automatically.
Give customers the information they need—FAQ questions, account info, password resets, product info, and more—instantly.
Empower customers to self-serve.
Increase self-service with complex workflows, such as changing account details, payment options, or subscriptions or purchasing product add-ons.
Triage more complex customer tickets.
Use Forethought Triage to detect sentiment and intent, and route high-priority cases to the right support team.
Assist agents with relevant details.
Give agents the context they need—account details, order history, etc—to solve customer concerns in a fast and thorough way.
Think outside the bot.
See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.