Retail + e-commerce

Streamline retail customer service with true AI.

Customers shop online for convenience—make their support experience a breeze with our AI-first platform.

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Forethought AI solves common concerns instantly and routes complex cases to the right service team.

  • Solve common customer issues automatically
  • Accurately label + route tickets
  • Identify and discard spam efficiently
  • Assist agents with complex cases

Top retail and e-commerce companies trust Forethought to deliver the AI-powered customer support their audiences need.


Empower agents and customers with AI that goes beyond a chatbot.

Forethought AI is designed to drive higher customer satisfaction—not deflect their requests or waste their time.

Resolve simple cases automatically.

From shipping and order status to product stock and warranties, give customers the information they need instantly.

Empower customers to self-serve.

Guide customers through complex workflows, such as returns and refunds, delivery detail changes, or order tracking.

Triage more complex customer tickets.

Use Forethought Triage to detect sentiment and intent, and route high-priority cases to the right support team.

Assist agents with relevant details.

Give agents the context they need—account details, order history, etc—to solve customer concerns in a fast and thorough way.

One enterprise-level platform for the
entire customer journey.

Forethought delivers solutions that solve simple customer
questions, triage tickets that need an agent and assist
agents in providing experiences that delight customers.

Our platform

Think forward with Forethought.

We’re here to make enterprise-level AI second nature for your business.

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