Top retail and e-commerce companies trust Forethought to deliver the AI-powered customer support their audiences need.
Empower agents and customers with AI that goes beyond a chatbot.
Forethought AI is designed to drive higher customer satisfaction—not deflect their requests or waste their time.
Resolve simple cases automatically.
From shipping and order status to product stock and warranties, give customers the information they need instantly.
Empower customers to self-serve.
Guide customers through complex workflows, such as returns and refunds, delivery detail changes, or order tracking.
Triage more complex customer tickets.
Use Forethought Triage to detect sentiment and intent, and route high-priority cases to the right support team.
Assist agents with relevant details.
Give agents the context they need—account details, order history, etc—to solve customer concerns in a fast and thorough way.
Think outside the bot.
See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.