Introducing Assist Anywhere: Accelerate Agent Productivity From Anywhere

By EJ Liao

Customer service is evolving, and Forethought is making it possible for companies like Asana, Marriott, Qualtrics, Thumbtack, and Upwork to empower customers and employees with human-centered AI.  

Forethought is changing the way customer support teams and contact centers are interacting with their customers in a way that provides exceptional customer service, and most importantly provides customers with what they’re looking for—quick, accurate answers—whether a customer is talking with a virtual or live support agent.  

Recently, Forethought was named as one of Forbes’ Next Billion Dollar Startups along with companies like Embark, Incredible Health, Viz.ai, and Route, a current Forethought customer. 

We’re on a mission to unlock human potential through the power of artificial intelligence, and we’re just getting started. 

A New Era of CX With Assist Anywhere

And today, we’re excited to announce the launch of Assist Anywhere

Assist Anywhere is a browser extension which extends Forethought’s Assist capabilities and allows customers to utilize Forethought’s AI technology outside of designated Zendesk and Salesforce in-app window panes and on non-help-desk forms like email clients. 

With Assist Anywhere, support agents can supercharge their productivity, meaning faster ticket resolutions and happier customers. 

Here are just a few things agents can benefit from with Assist Anywhere:

One Stop Shop

With Assist Anywhere, agents are shown the most relevant AI-recommended insights automatically. From macros and knowledge articles to historical ticket responses and personal agent notes, your reps will be able to access it all from one location. 

Smarter Search

Assist Anywhere utilizes smarter search which allows you to search with filters through knowledge base content and get intelligent suggestions powered by AI. Agents can also sort through suggested notes to provide the most accurate response to a customer query. 

Quick Actions

With Assist Anywhere, agents can use slash commands directly in agent replies to access time-saving shortcuts and add links and macros into the response.

Autocomplete

Assist Anywhere empowers agents to answer customer questions faster than ever with text autocomplete. Agents can begin typing a reply, then automatically complete the sentence with a suggested response using relevant information from past tickets. 

Help Desk Agnostic

Use Assist Anywhere directly within your favorite help desk, or embed directly into non-help-desk forms like email clients to ensure your customers are cared for wherever the questions come in.

With these new functionalities, new agents will spend less time learning how to do their jobs and how to reply to customer support needs. 

Customer Support AI For Scaling Businesses

If you’re not providing AI-first solutions for your customers, there’s never been a better time to start. 

Forethought makes it easy to enable your teams to provide memorable customer experiences by providing tools that allow agents to learn faster and serve customers better. 

Assist Anywhere will transform the way your agents get through their tasks and will ultimately lead to more satisfied customers who keep coming back to you time and time again. 

If you’re interested in learning more about Assist Anywhere, let’s chat.

You can book a demo and find out more about not only improving your customer experience but improving your employee experience as well. 

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