MULTI-AGENT CX AUTOMATION SYSTEM

AI Agents for Enterprise Customer Experience

Forethought’s agentic AI fully resolves issues, assists agents, and surfaces insights—delivering faster resolutions, lower costs, and better support with our multi-agent system.

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Why Forethought is the undisputed AI in CX leader

Fully Agentic

With Autoflows, our agentic AI reasoning engine, we understand your customers intent and reasoning through complex business policies to take action and resolve their issue end-to-end.

Trained on Your Data

Ready on day one, Forethought is fully trained on your historical data to generate Autoflows and create help center articles based on knowledge gaps. It’s easy to implement and always improving.

Multi-Agent System

Discover what needs attention, Solve issues automatically, Triage tickets intelligently, and Assist human agents to perform at their best—so every customer sees success.

Leading the market with unmatched results

Forethought delivers results that set the standard in AI for CX. We outperform and lead the market, ensuring your customer experience metrics are the best in the industry. Don’t believe us? Let’s try a proof of concept.

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roi

15x

Average return on investment

Decreased Response Time

55%

Average reduction in first response time

Up to

98%

Resolution rate

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Forethought Multi-Agent System

AI agents for smarter customer support

Take a sneak peek behind the scenes with our interactive demo.

our multi-agent sytem

From insights to resolution—AI agents that do it all

Our Platform

AI-Surfaced Insights

Fix gaps before they become problems.
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Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, improve Autoflows, and optimize costs.

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Omnichannel Agent

Resolve customer issues end-to-end.

Deliver fast, human-like support across channels with agentic AI that intelligently processes requests using Autoflows and your connected knowledge base to resolve inquiries instantly.

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Smarter Ticket Classification

Get every ticket to the right agent, fast.
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Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses.

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Agentic AI Copilot

Empower human agents with an AI copilot.

Agentic AI copilot with real-time ticket analysis, suggested next steps, and intelligent response generation, using Autoflows and knowledge articles—all without ever leaving your helpdesk.

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Read customer success stories

Upwork Reduces Time to Resolution by 50% with Forethought

“We were working with a different company before. They don’t brand themselves as an AI product because they work differently–I had to train every workflow myself. We had thousands of workflows built that were often duplicated that answered questions incorrectly. It became a big monster that was too complicated to manage”

Alix Perez

Project Manager for Chatbot & Help Center Products

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90%

Accuracy & coverage in classifying new tickets

50%

Reduction in time to resolution

65%

Average self-serve rate

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Cotopaxi Hits 168% ROI in Six Months with Forethought

“When implementing Forethought—going from our old chatbot to the new one—the biggest thing was the ability to route customer questions automatically through specific intents.”

Alexia Bench

Consumer Insights Manager

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4.5

CSAT

28%

Increase in deflection rate

168%

ROI

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YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve

“We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.”

Michael Trojan

User Success Specialist (AI)

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80%

Ticket deflection rate

4.0

CSAT

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Solutions By ROLE & INDUSTRY

Scalable enterprise AI for support teams

Forethought helps enterprise support teams deliver faster resolutions, empower agents, and create exceptional customer experiences—whether you operate globally or regionally.

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ROLE

Support Agents

Resolve issues faster and deliver the kind of support customers remember—for all the right reasons.

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INDUSTRY

SaaS

Enhance customer satisfaction by resolving issues instantly and scale effortlessly with AI agents built for the fast-paced world of SaaS.

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Integration

Helpdesk

Integrate Forethought with leading helpdesks to empower your customer service team, lower costs, and improve key support metrics.

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ROLE

Operations

Streamline processes, reduce ticket volume, and optimize support operations with AI built for scale.

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INDUSTRY

Ecommerce and Retail

Deliver faster resolutions, reduce returns, and create happier customers with a team of AI agents.

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Trusted by brands delivering exceptional service

Recent Press

“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”

Forbes

This Startup Raised $17 Million to Take On Customer Service With AI

“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”

TechCrunch

Battlefield winner Forethought adds tool to automate support ticket routing

“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.”

Entrepreneur

4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And Small