Jeff Toister: Delivering Consistently Amazing Support With Experience Guarantees

FORETHOUGHT WEBINAR

Ever wonder why giants like Amazon, Starbucks, and In-N-Out have such die-hard fans? It’s not just about products; it’s about solving a problem—fast delivery, convenient coffee, and quality fast food.

In this webinar, CX expert Jeff Toister walks through a simple yet powerful 3-step formula to elevate your brand by crafting your own experience guarantee:

Promise: Give your customers a solid commitment
Action: Deliver on that promise consistently
Recovery: Win back trust if you slip up

Tune in to see how you could boost customer loyalty and make your brand irresistible with your own experience guarantee.

Screenshot of Forethought webinar, Jeff Toister: Delivering Consistently Amazing Support With Experience Guarantees. Jeff Toister speaks in a corner window, while he presents a screen. The screen shows an image of his book, The Guaranteed Customer Experience, with the text, Experience Guarantees. Your customer has a problem. 1. Promise. 2. Action. 3. Recovery.

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