The AI Advantage: iFIT’s Customer Support Story

For iFIT, a global leader in health and fitness technology, providing excellent customer support experiences as efficiently as possible is more important than ever. Join this session as iFIT Operations Manager Dustin Auman shares how they revolutionized their support organization through generative AI.

In this interactive discussion, learn how iFIT (parent company of industry-leading brands like NordicTrack® and Freemotion®) has saved more than 430 agent hours and deflected 33% of customer inquiries without sacrificing customer experience—and how your organization can do the same.

Think outside the bot.™

Everyone hates traditional chatbots.

See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.

Request a demo
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