Forethought: The clear choice for AI-Driven CX Teams.
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Experience the Future of Customer Support Today.
The most advanced generative AI agent for customer support.
Our AI trains on your data to achieve a 56% higher deflection rate than other solutions.
Why industry experts trust Forethought.
"Forethought is serving the best knowledge for our customers; we have seen a sharp decline in the amount of email and phone support tickets."
Jason H. | Reviewed on G2
Compare Features
AI Agent
❌ Limited Functionality
Requires advanced AI add-on
✅ Included in all Plans
❌ Limit 3
Professional / Enterprise Plans
Requires advanced AI add-on
AI-Powered Intent
✅ Unlimited
Included in all Plans
❌ Basic Queries
Generative Replies
✅ Advanced Queries
Performs action on behalf of agent
AI Handoff or Autoreply Workflows
❌ Configure Workflow
Requires advanced AI add-on
✅ AI Builds Automation
Included in all Plans
Price
100 person team
❌ Starts at $198k
Suite Professional ($138k) plus advanced AI add-on ($60k)
✅ Starts at $20k
Basic Plan
The Zendesk AI Alternative Designed As A Complete AI Solution
Forethought’s generative AI platform goes beyond a chatbot to deliver exceptional customer experiences, making it the #1 Zendesk AI alternative.
Forethought vs Zendesk
"Best AI model proven time and time again in head to head comparisons vs. other vendors in the space. This results in the best metrics - Deflection Rate, CSAT etc."
Verified User | Reviewed on G2
Forethought is designed from the ground up with AI at its core. Unlike Zendesk, which relies on a patchwork of add-ons and acquisitions for its AI capabilities, Forethought offers a seamlessly integrated AI solution that delivers unparalleled efficiency and performance.
Complete AI Solution
With Forethought, you have access to all AI features without any hidden costs. We believe in providing full transparency and value to our customers. Zendesk, on the other hand, places many of their advanced AI functionalities behind paywalls.
Unlimited AI Access
Custom Triage Models
Forethought allows you to build custom triage models tailored to your specific business needs. This capability enables precise and efficient handoffs, ensuring that customer inquiries are directed to the right agent or automated response every time. Zendesk lacks this level of customization, often leading to inefficiencies and slower response times.
An Advanced AI
Forethought's AI is trained on your unique ticket data, enabling it to engage in human-like interactions and automate complex workflows. This advanced AI goes beyond simple keyword-based models that Zendesk uses, offering more accurate and contextually relevant responses.
