Forethought: The clear choice for AI-Driven CX Teams.
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Experience the Future of Customer Support Today.
The most advanced generative AI agent for customer support.
Our AI trains on your data to achieve a 56% higher deflection rate than other solutions.
Why industry experts trust Forethought.
"Forethought is serving the best knowledge for our customers; we have seen a sharp decline in the amount of email and phone support tickets."
Jason H. | Reviewed on G2
Compare Features
Traditional Solutions
AI Agent
❌ Limited to knowledge retrieval
✅ Advanced AI performs autonomous tasks and decisions based on policy
❌ Relies on rule-based decision trees
Intelligent Workflows
✅ Digests natural language to build policies and workflows using AI
❌ Simple routing logic based on intents
Agent Handoffs
✅ Custom & pre-built intent models predict outcomes and manage complex routing
Agent Copilots
❌ Basic Chat-GPT ticket summary and reply suggestions
✅ Shows articles, guides responses, and displays ticket insights
Gap Detection
❌ Highlights under performing content
✅ Provides insights and suggestions to improve knowledge articles and policies
Analytics
❌ Basic insights
✅ AI-surfaced insights & suggestions
Complete CX Solution
❌ Limited to user inquiries
✅ Complete AI solution from inquiry to resolution
The Best Alternative Designed As A Complete AI Solution
Forethought’s generative AI platform goes beyond a chatbot to deliver exceptional customer experiences, making it the #1 alternative to traditional solutions.
Forethought vs Alternatives
"Best AI model proven time and time again in head to head comparisons vs. other vendors in the space. This results in the best metrics - Deflection Rate, CSAT etc."
Verified User | Reviewed on G2
Our model, trained on diverse historical ticket data since 2017, excels in quickly adapting and learning from your organization's history immediately. It surpasses ChatGPT.
AI Performance Excellence
We reserve 20% of our product roadmap for customer requests, aligning our success with yours and driving AI innovation together.
Agility
Implementation Speed
We have a team to support implementation on your timeline, ensuring immediate ROI from day 1.
"Something I really like about Forethought is that other companies think they do AI, but they’re really AI-driven chatbots. They still make you create workflows from start to finish. With Forethought, the AI knows where the customer needs to go. It makes it quicker, easier, and more clear for customers to engage with us. You feel the difference with their AI–it’s been huge for me."
– Dustin Auman, Operations Manager, iFIT
