Macy’s
Ordered the wrong size? Curious about shipping policies? See how SupportGPT™ could help!
The World’s First Generative AI Platform for Customer Support
SupportGPT leverages Large Language Models—the same technology behind OpenAI’s ChatGPT—and fine-tunes them on your customers’ conversation history.
Autoflows are first-of-its-kind functionality built into SupportGPT. Support agents can specify their objectives in plain language, triggering an Autoflow to find and build relevant policies, steps and actions focused on that goal.
The AI then communicates with the customer autonomously and on-brand as it resolves issues and recommends next best actions.
Human-like conversations
Empathetic, dynamic responses—powered by the same AI models behind ChatGPT—which adapt to conversation and user context. SupportGPT executes natural conversations between customers and AI models trained on your trusted data and real, historical agent interactions.
Automated workflow discovery
Fully integrated with your conversation history to detect intents and uncover new workflows automatically. Discover process gaps, then generate workflows automatically for any scenario based on past agent conversations, brand preferences, and user prompts.
Complete agent responses
Agents get fully-formed suggested responses automatically—based on ticket context and powered by generative AI.
Gap analysis & content generation
Be notified of support coverage gaps and automatically generate new knowledge articles to fill gaps and lower case volume.
Accelerate time to value for your team and your customers
See immediate results with hassle-free implementation and easily edit an autoflow using natural language, freeing up time for strategic, complex tasks that require a human.
Trusted and secure
Rest easy knowing we take data privacy and security seriously and are trusted by top brands. Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.
Trained on your data
Leave traditional bots behind with cutting-edge Natural Language Understanding models that train themselves on Large Language Models as well as real conversation history and knowledge base articles.
True partnership
We don’t abandon you when the contract is signed. Forethought’s CX team provides white-glove service every step of the way, ensuring your continued ROI.
See it live in action.
The bots below have been automatically trained in the SupportGPT™ Playground using the organization’s public-facing help center URL.
Click into each bot to try it for yourself. Then create your own!
IRS
Nobody loves tax season…but what if you had generative AI to help sift through all the IRS help docs?
Lyft
Where’s your ride? How do you get a refund? See how SupportGPT™ would respond if it could.
Ready for your own test drive?
Create a SupportGPT™ account below to simulate what generative AI can do with your company’s help center.
See the whole platform.
Forethought’s SupportGPT™ Platform infuses generative AI throughout the entire customer support lifecycle.
Let us show you what it can do for your organization.
Think outside the bot.™
Everyone hates traditional chatbots.
See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.
