Make your helpdesk superhuman!
Macy’s
Ordered the wrong size? Curious about shipping policies? See how SupportGPT customer support automation could help!
The AI-First Customer Support Automation Platform
Make your helpdesk superhuman!
SupportGPT leverages Large Language Models—the same technology behind OpenAI’s ChatGPT—and fine-tunes them on your customers’ conversation history.
Autoflows are first-of-its-kind, advanced customer support automation built into SupportGPT. Support agents can specify their objectives in plain language, triggering an Autoflow to find and build relevant policies, steps and actions focused on that goal.
The AI then communicates with the customer autonomously and on-brand as it resolves issues and recommends next best actions.
Empathetic, dynamic responses—powered by the same AI models behind ChatGPT—which adapt to conversation and user context. SupportGPT customer support automation AI executes natural conversations between customers and AI models trained on your trusted data and real, historical agent interactions.
Fully integrated customer support automation uses your conversation history to detect intents and uncover new workflows automatically. Discover process gaps, then generate workflows automatically for any scenario based on past agent conversations, brand preferences, and user prompts.
Agents get fully-formed suggested responses automatically—customer support automation is based on ticket context and powered by generative AI.
Be notified of support coverage gaps and use AI-powered customer support automation to generate new knowledge articles to fill gaps and lower case volume.
See immediate results with hassle-free implementation and easily edit an autoflow using natural language, freeing up time for strategic, complex tasks that require a human.
Rest easy knowing we take data privacy and security seriously and are trusted by top brands. Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.
Leave traditional bots behind with cutting-edge Natural Language Understanding models that train themselves on Large Language Models as well as real conversation history and knowledge base articles.
We don’t abandon you when the contract is signed. Forethought’s CX team provides white-glove service every step of the way, ensuring your continued ROI.
The bots below have been automatically trained in the SupportGPT™ Playground using the organization’s public-facing help center URL.
Click into each bot to try it for yourself. Then create your own!
Ordered the wrong size? Curious about shipping policies? See how SupportGPT customer support automation could help!
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Create a SupportGPT™ account below to simulate what generative AI can do with your company’s help center.
Forethought’s SupportGPT™ Platform infuses generative AI throughout the entire customer support lifecycle.
Let us show you what it can do for your organization.
Everyone hates traditional chatbots.
See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.