SAN FRANCISCO, January 18, 2023 — Forethought, the leading Generative AI platform for customer support teams, announced today it has hired executive Sales veteran Mike Stevens as the company’s first Senior Vice President of Sales to focus on expanding Forethought’s go-to-market operation, enhancing existing processes while implementing new strategies to lead Forethought in its continued growth.
Mike joins Forethought after more than 20 years of experience leading sales organizations across various industries. Most recently, he was the VP of Sales at Affinity, a relationship intelligence platform for private capital markets, where he oversaw 30x growth in ARR while building a global go-to-market organization. Previously, Mike held executive Sales roles at companies including One Legal, LawLogix, and INSZoom where he led teams consisting of Sales, Marketing, and Channel functions. He also frequently consults SaaS organizations, improving their go-to-market strategies while increasing operational efficiency, and has founded two real estate finance and investing companies.
“With the incredible advancements in recent years with Generative AI and Machine Learning, we have continually unlocked the potential of next-gen technology which will continue to reshape how humanity works and operates today. Forethought’s solution is on the cutting edge of this technology,” says Stevens. “The possibilities with the platform are endless, and it was clear to me that the team at Forethought is of the highest caliber and executing well against their vision. Joining the leadership team to help the organization grow and execute future strategies is an amazing opportunity and one I am very excited about.”
In his new role, Mike will focus on meeting Forethought’s customer acquisition & growth objectives, building a world-class sales team through in-depth mentorship and coaching, enhancing cross-functional collaboration with Marketing and Partnerships, and continually improving all aspects of the company’s go-to-market strategy.
“I am thrilled to welcome Mike to the Forethought team! His years of experience leading and growing sales organizations will be invaluable as we continue to expand our go-to-market strategy,” says Deon Nicholas, CEO and Co-Founder at Forethought. “We can’t wait to see what we’re able to accomplish together and how Mike’s presence will ultimately create a better experience for all of our customers.”
Launched in 2018, Forethought is a leading generative AI company providing customer service automation that helps support teams maximize efficiency and productivity. Forethought’s products enable seamless customer experiences by infusing generative AI, powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge—all from one platform.