SAN FRANCISCO, October 25, 2022 — Forethought, the Human-Centered AI Platform, announced today it has hired machine learning and applied science industry veteran Alan Lu as the company’s first VP of Engineering to focus on maximizing the success and software development efforts of their engineering team.
Lu joins Forethought after more than 20 years in software engineering at some of the world’s leading companies. Prior to joining Forethought, Alan led applied science and machine learning engineering organizations at Amazon, eBay, and Microsoft in the areas of recommendation, search, ad tech, and more. Alan began his career as an engineer at Oracle, and later worked at Portal Software and Yahoo as a staff engineer and a principal engineer.
“Forethought’s mission of transforming customer service with Human-Centered AI resonates strongly with my personal desire to bring AI and technology to improve the core elements of everyday lives,” says Lu. “I am eager to join an outstanding team to build a strong AI platform to accomplish that mission and to extend that mission to transform all human workflows that people depend on.”
In his new role, Lu will lead Forethought’s world-class engineering team as they create products that are built to scale, solve customer challenges, and offer transformative AI-powered solutions.
“I’m incredibly excited to welcome Alan to our Forethought Engineering family! His leadership and experience will uplevel our team’s execution, help us attract and retain the best engineering talent in the world, and ensure we ship the best products to our customers for years to come,” says Sami Ghoche, Co-Founder and Chief Technology Officer at Forethought. “I’m grateful for the opportunity to work closely with such an outstanding leader and can’t wait to see what we will accomplish together.”
Launched in 2018, Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge—all from one AI platform.