We’re on the leading edge of AI-first customer experiences.

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Featured press

Forethought Wins Two New Comparably Awards: Best CEO for Diversity and Best Career Growth

San Francisco, CA, June 15, 2023 – Forethought, the renowned generative AI platform for customer support, continues to receive recognition for its outstanding workplace culture and achievements. The company is proud to…

Forethought Introduces Autoflows, Ushers in AI-First Customer Support

September 21, 2023

Forethought Advances Email-Based Customer Support with New Product Enhancements

Generative AI Leader Forethought Enhances Suite With New Discover Capabilities

Generative AI Leader Forethought Enhances Suite With Agent Response Generation

B2B Marketing Expert Mitchell Hanson Joins Forethought as VP of Demand Generation

Forethought Wins Three Comparably Awards for 2023

Generative AI Leader Forethought Recognized as One of G2’s Best Software Products for 2023

February 8, 2023

Go-to-Market Veteran Mike Stevens Joins Forethought as SVP of Sales

January 18, 2023

Industry Veteran Aaron Verstraete Joins Forethought as VP of Strategic Alliances

January 5, 2023

Forethought Named as One of CNBC’s Top Startups for the Enterprise

November 7, 2022

Engineering Industry Veteran Alan Lu Joins Forethought as VP of Engineering

October 31, 2022

Forethought Announces Agenda for Virtual Forward Conference

August 25, 2022

Forethought Launches Solve Starter Packs, Enhancing Workflow Builder Offering

Forethought Announces Enhancements to AI Platform with the General Availability of Workflow Builder

Forethought Enhances Omnichannel Support with Zendesk Sunshine Conversations Integration?

Industry Veteran Dave Ginsburg Joins Forethought as Chief Customer Officer

January 12, 2022

Forethought Raises $65 Million Series C to Accelerate Digital Transformation in Customer Service

December 15, 2021

AI Startup Forethought and Mila Announce Partnership to Advance AI for Customer Experience

December 7, 2021

Forethought Unveils New Brand and Announces Workflow Builder to Streamline Self-Service

November 10, 2021

Forethought Announces Release of Assist Anywhere to Accelerate Agent Productivity

October 21, 2021

Forethought Named One of Forbes’ Next Billion Dollar Startups

October 12, 2021

Forethought Hires Creator of FastAPI

Forethought’s AI Agent Agatha Now Supports More Than 100 Languages Globally

AI Enterprise Company Recognized as Best Place to Work in Salt Lake City

Tech Leaders Come Together to Build Out the Future of AI in Customer Support

November 25, 2020

Forethought Raises $17 Million Series B Featuring Tech & Entertainment A-listers

October 28, 2020

Forethought Earns SOC 2 Type II Certification

October 23, 2020

Triage Now Available in Helpdesk ServiceNow

October 14, 2020

TechCrunch Disrupt Battlefield 2018 Winner Forethought Takes Stage in 2019

October 2, 2019

Agatha Predictions (Now Triage) Launch with Forethought Founder Deon Nicholas at TechCrunch

September 13, 2019

TechCrunch Disrupt Winner Forethought Launches NLU Customer Support Routing Tech

September 5, 2019

Forethought Raises $9M Series A To Let AI Augment Customer Service

December 4, 2018

Co-founders Win Forbes 30 Under 30 Award

November 3, 2018

Forethought Looks to Reshape Enterprise Search with AI

September 18, 2018

We spend a lot of time thinking about
customer success.

Forethought puts out frequent articles, webinars, e-books,
and other resources on the topic of customer-centered AI.
Check out our resources for our take on industry news and trends.

Our resources

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