Predict, prioritize, and triage tickets with intelligent process automation.
How we triage
AI that better analyzes tickets for agent handoff accelerates response time.
- Smart routing that uses your data to accurately connect with the best help.
- Classifies urgency and spam with expert accuracy.
- Comprehends sentence structure, meaning, synonyms, tone, and nuance.
Expect more from AI-powered support triage.
Our AI uses natural language processing to predict CSAT and other support case characteristics by automatically detecting and labeling sentiment on every case.
Instant tagging and routing.
Forethought instantly tags support cases, prioritizes critical ones, and then routes to the right team based on sentiment, intent, and language.
Our AI has a 90%+ accuracy rate when it comes to deflecting and eliminating spam and repetitive tickets. Your agents can get back to delighting customers.
accuracy in spam elimination
The leading generative AI platform for customer support automation.
See why our generative AI platform is built differently from the ground up.
Complete platform powered by generative AI
Forethought infuses generative AI across the entire support ticket lifecycle—boosting efficiency and the customer experience.
Trained On Your Data and LLMs
Forethought learns from your data and from Large Language Models (LLMs), providing customized suggestions and insights.
Crazy-Fast Time to Value
Accelerate ROI with expert-led implementation that allows you to deploy Forethought in weeks instead of months.
Secure & Trusted
Top brands trust Forethought, we’re recognized as a category leader on G2, and we meet rigorous data privacy and security standards.
Forethought’s CX team provides white-glove service every step of the way, ensuring your continued ROI year after year.
See the whole picture.
Get better customer service metrics with Forethought Discover. Learn what’s working in your customer support interactions, and what needs improvement.
“Forethought was quite a bit more accurate than the homegrown triage bot we’d built, across the board, and we were pleasantly surprised that we’d get return data back in seconds rather than minutes.”
Frequently Asked Questions
Support Ticket Triage
Think outside the bot.™
Everyone hates traditional chatbots.
See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.