Build automated workflows that detect customer intent to enable seamless self-service.
Solve Workflow Builder
Automatic intent detection.
Detect customer intent automatically to personalize the self-serve experience and improve CSAT.
Get suggestions on new intent clusters and improvements–powered by true AI–to continuously expand case coverage.
Build intricate workflows easily with an intuitive, conversation-based canvas to enable customers to self-serve regardless of the complexity of their request.
Create customer API calls or use streamlined templates to integrate with any system, empowering customers with order details and other account information automatically.
Track effectiveness of individual workflows and intents, and easily adjust workflows based on performance.
accuracy in ticket resolution
The leading platform for AI-first customer experiences.
See why Forethought’s AI-first customer service platform is more accurate than conversational AI.
You shouldn’t need different technology for every business problem. Transform the entire support lifecycle on one platform, from resolving common cases instantly to tagging and routing tickets and assisting agents with relevant knowledge.
Leave traditional bots behind with cutting-edge Natural Language Understanding models that train themselves on real conversation history and knowledge base articles.
Rapid time to value
Accelerate ROI with expert-led implementation of Forethought’s AI into your systems faster than any other solution.
Security and trust
Rest easy knowing we take data privacy and security seriously. Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC2.
“I am so impressed with the results, so I want to put Forethought in front of every support channel that we have.”
Think forward with Forethought.
We’re here to make enterprise-level AI second nature for your business.