The Bot That Builds Itself.™
Forethought Solve
Automated answers to common questions across channels with generative AI.
- Generative AI models automatically trained on your historical ticket data.
- Powered by Natural Language Understanding, not keywords.
- Comprehends sentence structure, meaning, synonyms, tone, and nuance.
- Extracts the perfect answer from millions of documents.
- Supports longer queries like email threads.
Think Outside the Bot™ with generative AI.
Solve
Triage
Assist
Discover
Detect customer intent automatically.
Deploy generative AI-powered intent detection to personalize the self-serve experience, and get intelligent recommendations on new intent clusters.
Build intricate workflows automatically.
With Workflow Builder, AI is no longer a black box. Access pre-built workflows or easily build custom experiences with built-in generative AI.
Automate actions on any channel.
Create custom API calls or use templates to integrate with any system and deploy across multiple channels, empowering customers with order details and account information automatically.
NEW: Learn more about our integration with Zendesk’s Sunshine Conversations and our omnichannel capabilities here.
Take action with analytics.
Track effectiveness of individual workflows, and easily adjust workflows based on performance.
accuracy in ticket resolution
languages supported
ticket deflection
The leading generative AI platform for customer support automation.
See why our generative AI platform is built differently from the ground up.
Complete platform powered by generative AI
Forethought infuses generative AI across the entire support ticket lifecycle—boosting efficiency and the customer experience.
Trained On Your Data and LLMs
Forethought learns from your data and from Large Language Models (LLMs), providing customized suggestions and insights.
Crazy-Fast Time to Value
Accelerate ROI with expert-led implementation that allows you to deploy Forethought in weeks instead of months.
Secure & Trusted
Top brands trust Forethought, we’re recognized as a category leader on G2, and we meet rigorous data privacy and security standards.
True Partnership
Forethought’s CX team provides white-glove service every step of the way, ensuring your continued ROI year after year.
Put Generative AI to Work.
Optimize your customer support with recommended workflows, content, and analytics to maximize ROI.
“I am so impressed with the results, so I want to put Forethought in front of every support channel that we have.”
Think outside the bot.™
Everyone hates traditional chatbots.
See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.
