Resolve cases instantly with an AI chatbot.

As a Support leader, you're laser-focused on scaling efficiently and maximizing ROI—all while providing exceptional service in every customer interaction. Intelligent Support Automation can help.

How we solve

Forethought Solve automates answers to common questions with groundbreaking AI.

  • Conversational AI models automatically trained on your historical ticket data.
  • Powered by Natural Language Understanding, not keywords.
  • Comprehends sentence structure, meaning, synonyms, tone, and nuance.
  • Extracts the perfect answer from millions of documents.
  • Supports longer queries like email threads.

Expect more from AI that goes beyond a chatbot.

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AI-powered answers.

Our AI leverages your existing macros, knowledge articles, and past cases to solve repetitive tickets automatically—so your agents can focus on top-priority cases.

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Self-service on any channel.

Your customers want answers on whatever channel they prefer. Meet them where they are, with AI-powered self-service across chat, email, help desk, social, and more.

Learn more about our integration with Zendesk’s Sunshine Conversations and our omnichannel capabilities here.

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Custom workflows.

With Workflow Builder, AI is no longer a black box. You can access pre-built workflows or easily build custom experiences with built-in AI to enable customers to take complex actions without ever needing to pick up the phone.

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Personalized branding.

Our platform is customizable to look like your brand. Your customers will enjoy a seamless experience that feels like you.

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90%+

accuracy in ticket resolution

100+

languages supported

Up to 60%

ticket deflection

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The leading platform for AI-first customer experiences.

See why Forethought’s AI-first customer service platform is more accurate than conversational AI.

Our platform

Complete platform

Transform your entire customer service lifecycle on one platform, from resolving common cases instantly to tagging and routing tickets and assisting agents with relevant knowledge.

True AI

Leave traditional chatbots behind with cutting-edge Natural Language Understanding models that train themselves on real conversation history and knowledge base articles.

Rapid time to value

Accelerate ROI with expert-led implementation of our AI into your systems faster than any other solution.

Security and trust

Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.

See the whole picture.

Maximize ROI with actionable customer service analytics at your fingertips. Instantly break down self-serve rate, cost savings, reopen rate, CSAT, volume, and more—plus get recommendations to instantly improve resolution time and lower cost.

Discover

“I am so impressed with the results, so I want to put Forethought in front of every support channel that we have.”

Think outside the bot.™

Everyone hates traditional chatbots.

See a demo of Forethought today and learn how Intelligent Support Automation is driving efficiency and ROI for top support teams.

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