Discover proactive insights with generative AI.
Forethought Discover is your AI advisor, using generative AI to provide proactive insights from past support interactions, recommend workflows to boost deflection rates, and generate knowledge base articles automatically.
Forethought Discover
Intelligent insights and recommendations improve performance and drive growth.
- Actionable recommendations to enable better self-serve support experiences
- Powerful reporting at your fingertips, making it easier to find support insights
- Intelligent insights from support cases that can be shared across departments
Empower your teams with proactive CX insights so that they can take action and maximize ROI.
Discover
Solve
Triage
Assist
Maximize deflection & CSAT with optimized workflows.
Identify bottlenecks in existing workflows and get AI-powered recommendations to maximize self-serve coverage.
Automate manual processes with knowledge base management.
Keep knowledge base up to date with proactive gap detection and effortlessly create new articles using generative AI.
Unlock game-changing insights with comprehensive analytics.
Extract insights automatically, identify new support trends and topics, and automate actions with generative AI.
The leading generative AI platform for customer support automation.
See why our generative AI platform is built differently from the ground up.
Complete platform powered by generative AI
Forethought infuses generative AI across the entire support ticket lifecycle—boosting efficiency and the customer experience.
Trained On Your Data and LLMs
Forethought learns from your data and from Large Language Models (LLMs), providing customized suggestions and insights.
Crazy-Fast Time to Value
Accelerate ROI with expert-led implementation that allows you to deploy Forethought in weeks instead of months.
Secure & Trusted
Top brands trust Forethought, we’re recognized as a category leader on G2, and we meet rigorous data privacy and security standards.
True Partnership
Forethought’s CX team provides white-glove service every step of the way, ensuring your continued ROI year after year.
Think outside the bot.™
Everyone hates traditional chatbots.
See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.
