Discover proactive insights with generative AI.

Forethought Discover uses generative AI to uncover insights from past support interactions and recommend workflows and content to maximize cost savings and boost customer happiness.

Forethought Discover

Intelligent insights and recommendations improve performance and drive growth.

  • Actionable recommendations to enable better self-serve support experiences
  • Powerful reporting at your fingertips, making it easier to find support insights
  • Intelligent insights from support cases that can be shared across departments

Empower your teams with proactive CX insights so that they can take action and maximize ROI.


Unlock cost savings.

Lean on Forethought’s generative AI to instantly surface recommended workflows, knowledge articles, and tagging taxonomies to reduce costs and resolve every ticket.

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Predict and prevent escalations

Leverage customer interaction data to identify new pains and get ahead of potential issues before they become critical.

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Collaborate on generative AI insights

Visualize and share insights across departments to help teams proactively plan operations and streamline CX.

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The leading generative AI platform for customer support automation.

See why our generative AI platform is built differently from the ground up.

Our platform

Complete platform powered by generative AI

Forethought infuses generative AI across the entire support ticket lifecycle—boosting efficiency and the customer experience.

Trained On Your Data and LLMs

Forethought learns from your data and from Large Language Models (LLMs), providing customized suggestions and insights.

Crazy-Fast Time to Value

Accelerate ROI with expert-led implementation that allows you to deploy Forethought in weeks instead of months.

Secure & Trusted

Top brands trust Forethought, we’re recognized as a category leader on G2, and we meet rigorous data privacy and security standards.

True Partnership

Forethought’s CX team provides white-glove service every step of the way, ensuring your continued ROI year after year.

Think outside the bot.™

Everyone hates traditional chatbots.

See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.

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