Built with the best.

AWS and Amazon are regarded as some of the most customer obsessed companies in the world. At Forethought, we also believe in that principle and aim to enable our customers to be able to deliver world-class experiences for their users and customers.

Scale and security.

Being built on AWS allows us to quickly innovate, experiment and iterate. More importantly, it allows us to provide our customers with the scale, security, and integrations with the public cloud so you can focus on what matters most: your users.

Above and beyond.

At Forethought, we leverage the core AWS services that everyone is familiar with but we also utilize even more sophisticated functionalities including Sagemaker to ensure our AI is best of breed, Translate so we can serve users around the world, and Lambda for agility and efficiency.

S3 and more.

Our technology is fully integrated with AWS, starting with import and export via S3. With that in place, there are also paths to integrate with additional services like Amazon Connect.

A trusted partnership.

As part of our commitment to AWS customers and sellers, we’ve achieved AWS ISV Accelerate certification and will be listed on AWS Marketplace in Q2 2023.

“During the evaluation, there were 4 final contenders. For us, the ROI benefit was the most important factor, and Forethought had the best balance of cost and performance. In some ways there were intangibles too–it felt like we were entering a partnership instead of just being a client.”

“With Solve powered by SupportGPT, we can address the needs of our customers in a way that is authentic and makes them feel heard—without needing to staff agents at 3 in the morning. The responses are realistic, human, and delightful, which has resulted in a deeper level of satisfaction and engagement from our customers.”

“I turned to Forethought for help improving our ticket categorization. After speaking with the team, I was excited to learn that there were more ways I could improve other digital channels through AI, while improving the experience for both our customers and agents.”

“There’s so much power in AI, especially generative AI, and I believe Forethought is at the forefront of that. The future is AI and I’m excited to see where our partnership will take us.”

See how Forethought and AWS
work together.

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