Travel

Cut customer service wait times with AI for travel.

Empower travelers to self-serve for simple requests while ensuring complex or high-priority cases get routed to the right agent, ASAP.

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Forethought AI keeps travelers moving with automatic solutions to simple requests and advanced triage for complex and urgent cases.

  • Solve common customer issues automatically
  • Accurately label + route tickets
  • Identify and discard spam efficiently
  • Assist agents with complex cases

Empower agents and travelers with AI that goes beyond a chatbot.

Forethought AI is designed to drive higher customer satisfaction—not deflect their requests or waste their time.

Resolve simple cases automatically.

Give customers information such as flight reservation or check-in details or baggage policies instantly and without bothering an agent.

Empower customers to self-serve.

Let travelers rebook flights or reservations, change pickup locations, join loyalty programs, upgrade seats or meals, or identify lost baggage.

Triage more complex customer tickets.

Escalate high-priority cases to agents with Forethought Triage’s ability to detect sentiment and intent and route appropriately.

Assist agents with relevant details.

Furnish agents with all of the details and context they need right in their helpdesk as soon as they open a new case.

One enterprise-level platform for the
entire customer journey.

Forethought delivers solutions that solve simple customer
questions, triage tickets that need an agent and assist
agents in providing experiences that delight customers.

Our platform

Think forward with Forethought.

We’re here to make enterprise-level AI second nature for your business.

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