Cut customer service wait times with AI for travel.
Empower agents and travelers with AI that goes beyond a chatbot.
Forethought AI is designed to drive higher customer satisfaction—not deflect their requests or waste their time.
Resolve simple cases automatically.
Give customers information such as flight reservation or check-in details or baggage policies instantly and without bothering an agent.
Empower customers to self-serve.
Let travelers rebook flights or reservations, change pickup locations, join loyalty programs, upgrade seats or meals, or identify lost baggage.
Triage more complex customer tickets.
Escalate high-priority cases to agents with Forethought Triage’s ability to detect sentiment and intent and route appropriately.
Assist agents with relevant details.
Furnish agents with all of the details and context they need right in their helpdesk as soon as they open a new case.
Think outside the bot.™
See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.