Increasingly digital and savvy customers want the right answers, without the wait. Forethought AI enables them to self-serve for simple requests, and gets complex cases to the right agent, fast.
Empower agents and customers with AI that goes beyond a chatbot.
Forethought AI is designed to drive higher customer satisfaction—not deflect their requests or waste their time.
Resolve simple cases automatically.
Empower customers to compare plans, review coverage and benefits information, manage billing, and find care without an agent.
Empower customers to self-serve.
Let customers complete complex workflows, such as adding members to a plan, viewing and submitting claims, and more.
Triage more complex customer tickets.
Escalate high-priority cases to the right support team through accurate sentiment and intent detection.
Assist agents with relevant details.
Give agents the context they need, from account and policy details to policy history to suggested responses based on past cases.
Think forward with Forethought.
We’re here to make enterprise-level AI second nature for your business.