Top e-learning companies trust Forethought to deliver the AI-powered customer support their audiences need.
Make e-learning painless with an AI platform that goes beyond a chatbot.
Customer support teams benefit from Forethought’s true AI, meaning they can devote more time and energy to more complex customer service tickets that need their expertise.
Improve ticket triage with Forethought.
Our AI uses patterns in your company’s historical knowledge to quickly understand which tickets need an agent’s attention, and route those tickets to the right agent.
Assist your agents with AI.
Forethought Assist empowers your customer support agents with past tickets and other knowledge base resources right in their help desk as soon as they open a new case.
“Not only did [Forethought] exceed our expectations in these areas, but [they have] also become an important partner of ours as we continue to look for new ways to innovate the highest quality support for our clients.”
—James Millard, Senior Director, Global Support and Community, D2L
Likelihood that agents who use Forethought meet weekly efficiency goals
Think outside the bot.
See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.