Education

Empower learners and instructors faster with AI.

Facilitate better learning experiences and environments with AI-powered customer support.

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Forethought helps education companies benefit from the power of true AI.

  • Solve common problems instantly
  • Escalate big issues seamlessly
  • Reserve human expertise for when it’s needed most

Top e-learning companies trust Forethought to deliver the AI-powered customer support their audiences need.

Make e-learning painless with an AI platform that goes beyond a chatbot.

Customer support teams benefit from Forethought’s true AI, meaning they can devote more time and energy to more complex customer service tickets that need their expertise.

Improve ticket triage with Forethought.

Our AI uses patterns in your company’s historical knowledge to quickly understand which tickets need an agent’s attention, and route those tickets to the right agent.

Assist your agents with AI.

Forethought Assist empowers your customer support agents with past tickets and other knowledge base resources right in their help desk as soon as they open a new case.

“Not only did [Forethought] exceed our expectations in these areas, but [they have] also become an important partner of ours as we continue to look for new ways to innovate the highest quality support for our clients.”

James Millard, Senior Director, Global Support and Community, D2L

3.5x

Likelihood that agents who use Forethought meet weekly efficiency goals

One enterprise-level platform for the
entire customer journey.

Forethought delivers solutions that solve simple customer
questions, triage tickets that need an agent and assist
agents in providing experiences that delight customers.

Our platform

Think forward with Forethought.

We’re here to make enterprise-level AI second nature for your business.

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