Empower learners and instructors faster with AI.
Top e-learning companies trust Forethought to deliver the AI-powered customer support their audiences need.
Make e-learning painless with an AI platform that goes beyond a chatbot.
Customer support teams benefit from Forethought’s true AI, meaning they can devote more time and energy to more complex customer service tickets that need their expertise.
Improve ticket triage with Forethought.
Our AI uses patterns in your company’s historical knowledge to quickly understand which tickets need an agent’s attention, and route those tickets to the right agent.
Assist your agents with AI.
Forethought Assist empowers your customer support agents with past tickets and other knowledge base resources right in their help desk as soon as they open a new case.
“Not only did [Forethought] exceed our expectations in these areas, but [they have] also become an important partner of ours as we continue to look for new ways to innovate the highest quality support for our clients.”
—James Millard, Senior Director, Global Support and Community, D2L
Likelihood that agents who use Forethought meet weekly efficiency goals
One enterprise-level platform for the
entire customer journey.
Forethought delivers solutions that solve simple customer
questions, triage tickets that need an agent and assist
agents in providing experiences that delight customers.
Think outside the bot.™
Everyone hates traditional chatbots.
See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.