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Forethought SOLUTIONS
A team of AI agents for every customer experience
Support gets smarter with Forethought
by roles
Solutions for every team that supports your customers
Empower every support moment. Give your team the insights and agility they need to turn every conversation into a win, building loyalty and boosting CSAT across every channel.
Resolve issues faster and work more efficiently with an AI teammate that handles routine inquires, guides human agents through complex workflows, and surfaces the right knowledge—so every interaction is faster, easier, and more consistent.
Improve efficiency across teams by automating repetitive tasks, streamlining workflows, and classifying tickets intelligently. Forethought helps operations teams move faster, reduce manual work, and drive measurable impact across the customer experience.
Forethought helps Security and IT teams maintain compliance, protect customer data, and manage access with confidence—while improving efficiency, control, and integration across your support tech stack.
Keep support content accurate, consistent, and impactful—without the manual upkeep. Forethought’s supervisor AI agent identifies gaps, suggests updates, and generates articles based on real customer needs, helping teams maintain high-quality content that drives self-service and reduces ticket volume.
by industry
Built for how your industry works
Supports the CX tech stack
SECURITY & COMPLIANCE
Built for trust, backed by standards
Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, improve workflows, and optimize costs.
Deliver fast, human-like support across channels with agentic AI. Intelligently processes requests, using automated workflows and connected knowledge bases to resolve inquiries instantly.
Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses.
Agentic AI copilot with real-time ticket analysis, suggested next steps, and intelligent response generation, using Autoflows and knowledge articles—all without ever leaving your helpdesk.
Frequently Asked Questions
Most AI in customer service automates simple tasks. Forethought’s Agentic AI acts like a true team member—learning from your data to resolve inquiries end-to-end, prioritize complex tickets, and engage with empathy. With dynamic Autoflows, it adapts in real-time, delivering consistent, brand-aligned support that boosts CSAT and agent productivity—no rigid scripts, no manual upkeep, just intelligent, scalable service.
Traditional chatbots rely on static decision trees and often escalate too quickly. Forethought’s agentic AI understands natural language, pulls relevant info from your systems, and takes real action—resolving issues end-to-end when possible and reducing the need for human intervention.
Forethought is designed to support complex workflows across industries like ecommerce, fintech, SaaS, healthcare, and education. Its AI adapts to each industry's unique regulations, systems, and support needs—whether you’re tracking orders or verifying identity.
Yes. Forethought integrates seamlessly with your existing helpdesk, CRM, knowledge base, and contact center tools. There’s no need to rip and replace—just plug in and start automating your most common support workflows right away.
Forethought improves CSAT by resolving inquiries faster, reducing wait times, and delivering accurate, consistent answers 24/7. It empowers support agents to focus on meaningful interactions while automating the repetitive ones customers expect to be instant.
Yes. Forethought reduces the need for manual intervention by automating repetitive tasks, lowering ticket volume, and boosting agent efficiency. That means your team can handle more support at scale—without adding headcount.
Forethought is enterprise-ready, with full compliance for SOC 2 Type II, HIPAA, GDPR, CCPA, and the NIST Cybersecurity Framework. It uses built-in encryption, access controls, and audit trails to keep sensitive data secure and support your internal governance.
Forethought can fully resolve tickets like order tracking, password resets, appointment scheduling, product troubleshooting, and more—depending on your systems and industry. Its AI acts on intent, reducing handoffs and closing cases faster.
Yes. Forethought’s agentic AI can build and execute workflows from natural language, dynamically adapting as customer needs change. It eliminates the burden of manually scripting every decision path—freeing your team to focus on strategy.
Implementation is fast and frictionless. With native integrations and a no-code setup, Forethought customers typically launch within days. You’ll see value quickly, without long onboarding timelines or heavy technical lift.