Forethought is powered by artificial intelligence, but more specifically by machine learning. More specifically, it’s powered by Natural Language Processing. But even more specifically, it’s powered by Natural Language Understanding!
Forethought is built on AI based on NLU and NLP.
Whether you’re in the market for a chatbot or an answer recommendation engine for customer support, a best-in-class AI tool for answering questions should be able to interpret the underlying intent of a question without requiring a set of keywords. NLU is a technology that interprets the “intent” of a question without keyword matching.
To better understand “intent”, take the example of how Google Search has evolved over the years from keyword-based search to intent-based search. Not long ago, if someone in San Francisco wanted to know the weather, they had to search something similar to “weather San Francisco”
Now, if someone searches “how hot is it outside,” Google will understand the intent of the question even though the search never specified “weather” as a keyword.