Frequently Asked Questions about Forethought

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Forethought FAQ

Forethought leverages advanced AI to provide tailored, data-driven solutions. Unlike other tools, it combines deep learning and natural language understanding to deliver accurate, context-aware responses and automate complex workflows, enhancing both agent productivity and customer satisfaction.

Forethought trains its AI models using a combination of proprietary data, customer-specific data, and extensive natural language processing techniques. This ensures the AI understands the nuances of different industries and customer needs.

Forethought integrates seamlessly with existing customer support systems such as Zendesk, Salesforce, and other major CRM platforms. The most updated list of integrations can be found here.

No, Forethought’s AI agent goes beyond suggesting articles. It also automates responses, prioritizes tickets, routes inquiries to the right teams, and provides agents with relevant information to resolve issues efficiently.

Forethought’s AI performs effectively with a historical ticket data volume of 20,000+ and requires at least 2,000 email or chat tickets per month to operate smoothly.

Forethought’s AI learns from both customer-facing and internal-facing knowledge. This dual approach ensures it can address a wide range of inquiries accurately, leveraging all available information to improve response quality.

Forethought integrates seamlessly with existing customer support systems and knowledge sources. The most updated list of integrations can be found here.

For detailed information on our product offerings and pricing, please contact us here.

AI FAQ

AI in customer service extends beyond chatbots. AI Agents are team members you can efficiently use to resolve repetitive inquiries, prioritize tickets for agent handoffs, and more. Forethought’s AI learns from your data, providing consistent, tailored solutions that improve agent productivity and customer satisfaction, setting us apart from competitors.

Many chatbots fail to provide a good customer experience. Forethought is an AI Agent, meaning it helps you deflect tickets effectively through workflows and autonomous workflows. Our AI solutions enhance both customer and agent experiences by intelligently routing and resolving inquiries.

Yes, AI can effectively assist B2B companies! Traditional chatbots struggle with complex, evolving B2B queries. Forethought’s AI excels by understanding the nuanced vocabulary and diverse questions unique to B2B environments. Our complete AI solution leverages advanced AI to resolve issues autonomously, ensuring efficient support without human intervention.

Natural Language Understanding (NLU) is an advanced subset of AI. Unlike basic Natural Language Processing (NLP), which matches keywords and associations, NLU uses sophisticated models to deeply comprehend customer queries and internal data. This deeper understanding ensures more accurate and effective responses, providing customers with better answers the first time. Forethought’s NLU outperforms traditional AI by delivering precise solutions for complex queries, enhancing the overall customer experience.

Implementation can be challenging for many AI solutions, often requiring extensive input and upkeep from customer support teams. Forethought’s implementation is straightforward. We work with you for the first 30 – 90 days to ensure you are set-up for success. During this time, as soon as our AI ingests your data, you are up and running with a personalized AI model!

For complex and ongoing training, we offer support engineer services.

Forethought applies conversation information retrieval to every interaction, creating a human-like experience for your customers. We generate accurate answers, ask contextual questions when needed, and send replies in chat and email that mimic human writing, ensuring positive interactions.