The no-brainer support automation platform.

Doing more with less is the new business imperative.

Forethought’s AI enables support teams to cut costs and maximize ROI—all while providing top-tier service in every customer interaction.

Schedule a demo today and get an ROI projection for your support org.

See how Forethought can make your support process more efficient than ever.

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Solve

Automate answers to common questions with AI-powered workflows.

Benefits
  • Lower cost per ticket
  • Faster time to resolution
  • Happier customers
Solve

Triage

Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency.

Benefits
  • Faster response time
  • Fewer manual tasks
Triage

Assist

Ramp agents faster and empower them with relevant articles, past cases, and more.

Benefits
  • Faster response time
  • Higher agent productivity
Assist

Discover

Monitor ROI and performance in real time, and get actionable recommendations to instantly improve time to resolution and lower cost.

Benefits
  • Measure ROI instantly
  • Identify and resolve gaps
  • Track performance in real time
Discover
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Why Forethought?

Forethought’s revolutionary AI platform automates and optimizes the entire support ticket lifecycle. The result? Faster resolutions, lower costs, and happier customers.

Complete platform

Forethought’s AI connects the entire support journey into one seamless experience.

Trained on your data

NLU models learn from real conversation history (not keywords), producing unprecedented accuracy. AI models also automatically detect gaps in customer intents and provide intelligent suggestions, improving performance over time.

Fast ROI

Because Forethought’s AI learns from your historical data, you can start seeing results in weeks instead of months.

Trusted & secure

Top brands trust Forethought, we’re a 2022 Comparably winner for Best Company Outlook, and we meet rigorous data privacy and security standards.

True partnership

Forethought’s team is known for providing white-glove service every step of the way, ensuring your success and continued ROI.

“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”

“With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention — resulting in improved revenue.”

“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”

“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.”

Think outside the bot.™

Everyone hates traditional chatbots.

See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.

View demo
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