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Overview
Overview
Agentic AI for CX—designed for every role and industry.
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By Role
CX Teams
Support Agents
Operations
Security & IT
Content Management
BY INDUSTRY
SaaS
ECommerce & Retail
Fintech
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INTEGRATIONS
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Connectors & More
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Agents
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Agents
Our Platform
Our Platform
The only multi-agentic system for all of customer support.
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AGENTS
Discover Agent
AI Surfaced Insights
Fix knowledge gaps instantly
Solve Agent
Omnichannel AI Agent
Solve customer issues end-to-end
Triage Agent
Smarter Ticket Classification
Get every ticket to the right agent
Assist Agent
Agentic AI Copilot
Empower human agents
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Security & Compliance
Keep your data safe.
Channels
Meet customers where they are
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Resources
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Resources
Resource Center
Resource Center
Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience.
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LEARN
Blog
Our latest and greatest blog content.
Webinars
Educational webinars to support CX teams.
Customer Stories
See how other teams are finding success with Forethought.
HELP
Support
Get the support you need with your Forethought account.
FAQs
Answers to our most frequently asked questions.
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FEATURED
2025 AI in CX Benchmark Report
Pricing
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Forethought supports better customer successes

We deliver the new industry standard for AI-powered customer service experiences.

Featured success story

Forma's Membership Keeps Growing—and their Deflection Rate Keeps Rising
Forma’s customer service team welcomed AI when they saw an increase in support effectiveness and deflection rate in the first month using Forethought.
Read Case Study
25%
Cost savings on head count
5k+
Tickets deflected in the first month
30%
Increase in deflection rate over the first three months
Read Case Study

Read all customer stories

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Security
Scaling
Product Updates
Product
NLU
NLP
Machine Learning
Knowledge Base
Customer Support Metrics
Conversational AI
CX Metrics
Business Growth
Customer Service Automation
Customer Experience
Culture
Chatbots
Assist
Announcements
Generative AI
Customer Support
AI in CX
AI
Artificial intelligence
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Thumbtack Improves Support Operations With Forethought
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Desire2Learn Increases Cases Closed By Over 30% Using Forethought
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Typeform’s Agents Reduce Time Spent On Tickets By 20% Using Forethought Assist
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Route Deflects Up to 40% of New Tickets During Busy Holiday Season with Forethought Solve
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PDQ Expands Product Support While Cutting Response Times by 45%
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Kajabi Scales Up to Meet Ballooning Demand and Redirect Resources to Mission-Critical Projects
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StocksToTrade Upgrades Its Ability to Respond Quickly to Complex Customer Queries
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Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time
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Spoonflower Scales Automation with Human-Centered AI
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Upwork Reduces Time to Resolution by 50% with Forethought
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Uncommon Goods Scales Up for the Holiday Season with a 47% Self-Serve Rate
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Beeline Increases Support Efficiency with a 52% Reduction in Time to Resolution
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Etekcity Reduces Time To First Response by 69.7% with Forethought
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Q4 Inc. Achieves 98% Reduction in Time to First Response with Forethought
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Achievers Attains 93% First Contact Resolution with Forethought
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iFIT Saves 436 Agent Hours with Forethought
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Kickfin Achieves 72% Self-Serve Rate with Forethought
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Spordle Scales Customer Support with 142% ROI
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Abra Reaches 40% Self-Serve Rate with Forethought
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Forma's Members Keep Rising—but So Does Their Deflection Rate
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Fetch Achieves 26% More Customer Support with Same Workforce and 3.9x ROI Using Forethought
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YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve
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Cotopaxi Hits 168% ROI in Six Months with Forethought
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