We’re excited to introduce Solve for Slack—your opportunity to deploy intelligent workflows right within Slack! With this integration, Forethought’s AI-driven solution is now directly accessible, delivering real-time answers from your knowledge base and workflows to your internal team and in shared external channels.
Why It Matters
Over the past few years, Slack has emerged as the primary platform for internal and external communication across various functions—be it human resources, customer support, finance, or legal. Solve for Slack brings the same versatility as the Solve Widget, ensuring that your team receives instant responses to inquiries across all these areas.
By integrating Forethought directly into Slack, you can streamline your workflows and boost productivity—all without leaving Slack. Whether it’s addressing employee questions about HR policies, assisting customers with support issues in external channels, or providing quick access to financial data, Solve for Slack empowers your team to communicate more effectively and work more efficiently – all by using @Forethought
Streamlined Knowledge Access Across Your Organization
Company-Wide Knowledge Base Access
With Solve for Slack, your entire organization can swiftly find answers by utilizing a centralized knowledge base. This feature ensures that everyone—from new hires to seasoned employees—has quick access to vital information.
Example: Consider a scenario where the Marketing team needs to implement a new campaign. By creating an Autoflow with the campaign brief and collateral, team members can instantly retrieve the latest brand guidelines, campaign templates, and performance metrics, allowing them to hit the ground running without unnecessary delays.
Department-Specific Enablement
Solve for Slack also provides tailored support for individual departments, pulling answers directly from dedicated knowledge bases. This targeted approach helps address the unique needs of each team, enhancing their efficiency and productivity.
Example: In the IT department, when a team member encounters a technical issue, they can ask @Forethought for troubleshooting steps. The bot quickly provides relevant solutions from the IT knowledge base, reducing downtime and helping the team maintain productivity.
Example: For the Customer Support team, @Forethought in Slack can be utilized to answer frequently asked questions about service outages or account management. By responding instantly to customer queries, the team can focus on resolving more complex issues, ultimately improving customer satisfaction and retention.
By harnessing the power of Solve for Slack, organizations can transform their internal processes, ensuring that teams have the information they need at their fingertips, when they need it.
How to Access and Use the Forethought App in Slack
Once the Forethought app is installed in Slack, it can be added to Slack channels and accessed through a direct message with the Forethought app, under Apps. It is not available in group messages.
There are currently two ways to access the Forethought App.
1. Add the Forethought App Directly to a Channel
By adding the Forethought app to a Slack channel, every member of that channel can interact with it.
- Here are the steps:
- Add the Forethought app to your desired Slack channel.
- In the channel, tag the app by typing @Forethought in your message or comment.
2. Start a Direct Message (DM) with the Forethought App
You can have a one-on-one conversation with the Forethought app by sending it a direct message.
- Here are the steps:
- Navigate to your Slack direct messages or App section.
- Start a new DM with the Forethought app.
- Simply type your questions without needing to tag the app.
After you’ve reached out to the Forethought app, it will react to your message with an ? emoji. This means that it’s searching through your connected knowledge base for accurate information.
Within a few moments, the app will reply with the information you’ve requested. It may also provide links to related articles or resources for further reference.
Monitoring Usage
Once in use, you’ll probably want to monitor the activity of the conversations your users were conducting with the Forethought app. You can monitor this by visiting the Slack tab on the Forethought dashboard.
Learn more about how you can speed up efficiency, performance, and information flow with Solve.
