Forethought Solidifies AI Leadership Through Partnership with Mila

By Sami Ghoche

Forethought is proud to announce our partnership with Mila, the Quebec artificial intelligence institute and one of the largest academic research centers that brings together machine learning (ML) researchers to foster scientific excellence and innovation. 

This partnership enables Forethought and Mila to further research within the AI and machine learning world to enhance the customer experience and business overall. 

Mila was founded by world-renowned deep learning expert and recipient of the prestigious 2018 Turing Prize, Yoshua Bengio and is an epicenter for artificial intelligence and machine learning research. Mila is seeking to create a space for innovation in AI and tech while fostering strong synergy and knowledge exchange between academic research and innovators in society. 

“We are thrilled to be partnering with Forethought. The combined efforts of Mila and Forethought have the potential to transform the way people engage with companies,” said Stéphane Létourneau, Executive Vice-President at Mila. “We look forward to working together to advance Natural Language Understanding research.”

Partnering with Mila is an exciting advancement for Forethought. Mila works with other partners including Microsoft, Google, IBM, and Intel to advance AI research and support a large community of innovators committed to advancing the world of artificial intelligence. 

When Forethought first launched in 2018, we set out to unlock human potential through artificial intelligence, starting with customer service. With our human-centered AI platform, Forethought resolves common questions instantly with self-serve capabilities, predicts and prioritizes support tickets, and assists customer service agents with relevant knowledge and context. 

And our impact on the field of AI is just beginning. 

“This is an important milestone for Forethought. We are excited to be able to progress machine learning research with Mila and look forward to what we can build together,” said Deon Nicholas, CEO of Forethought. “Developing state-of-the-art machine learning and natural language understanding models is core to our business and to transforming the customer experience.”

We’re proud to collaborate with Mila and can’t wait to see what is to come.

To learn more about Mila’s mission, visit

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