Empower agents with an AI assistant.
Our AI assists your agents by surfacing relevant knowledge articles, past cases, and productivity-boosting tools as soon as they open a new case.
How we assist
AI that continuously assists your agents improves their performance.
- Fits into any workflow, requiring little to no training.
- Smart search and custom filters so agents can work the way that works best for them.
- Works across channels so agents can support email, phone, and chat queues.
Expect more from your AI-powered agent assistant.
Assist
Discover
Solve
Triage
Complete ticket context.
Our AI reduces time to resolution by surfacing existing macros, past tickets about similar questions, and current ticket history, all within the agent’s help desk as soon as they open the case.
Knowledge from any source.
Forethought enables agents to search any knowledge base or website right within the help desk and get relevant, AI-powered answers.
Built for your help desk.
Our AI integrates with your favorite helpdesk, allowing agents to work smarter in the environment they know best.
20%+
increase in agent efficiency
100+
languages supported
The leading generative AI platform for customer support automation.
See why our generative AI platform is built differently from the ground up.
Complete platform powered by generative AI
Forethought infuses generative AI across the entire support ticket lifecycle—boosting efficiency and the customer experience.
Trained On Your Data and LLMs
Forethought learns from your data and from Large Language Models (LLMs), providing customized suggestions and insights.
Crazy-Fast Time to Value
Accelerate ROI with expert-led implementation that allows you to deploy Forethought in weeks instead of months.
Secure & Trusted
Top brands trust Forethought, we’re recognized as a category leader on G2, and we meet rigorous data privacy and security standards.
True Partnership
Forethought’s CX team provides white-glove service every step of the way, ensuring your continued ROI year after year.
See the whole picture.
Get better customer service metrics with Forethought Discover. Learn what’s working in your customer support interactions, and what needs improvement.
“Forethought Assist saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients.”
Think outside the bot.™
Everyone hates traditional chatbots.
See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.
