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Reduce ticket volume by 87% with AI agents

Brands like Cohere, Lime and D2L use Forethought to transform their CX and support operations.

  • Automatically resolve 70%+ of customer support issues
  • Reduce time to first response from hours to minutes on chat, email or phone support
  • Add a multi-agent AI solution to Zendesk, Salesforce, Freshdesk, Intercom and more

Multi-agent. Omnichannel. The most advanced AI for customer experience

Make CX your competitive advantage with the latest agentic AI for customer support.

See why industry experts trust Forethought

“Forethought Assist saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients.”
"I am so impressed with the results, so I want to put Forethought in front of every support channel that we have."
Upwork Reduces Time to Resolution by 50% with Forethought
“We were working with a different company before. They don’t brand themselves as an AI product because they work differently–I had to train every workflow myself. We had thousands of workflows built that were often duplicated that answered questions incorrectly. It became a big monster that was too complicated to manage”
Alix Perez
Project Manager for Chatbot & Help Center Products
90%
Accuracy & coverage in classifying new tickets
50%
Reduction in time to resolution
65%
Average self-serve rate
Cotopaxi Hits 168% ROI in Six Months with Forethought
“When implementing Forethought—going from our old chatbot to the new one—the biggest thing was the ability to route customer questions automatically through specific intents.”
Alexia Bench
Consumer Insights Manager
4.5
CSAT
28%
Increase in deflection rate
168%
ROI
YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve
“We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.”
Michael Trojan
User Success Specialist (AI)
80%
Ticket deflection rate
4.0
CSAT

Give your customers a top-tier experience, even for simple inquiries

Reduce costs per ticket with AI automation for common inquiries like password resets
Deliver consistent and precise answers with AI trained on your data
Use AI to resolve issues autonomously, learning from natural language and tickets

Access AI insights for CX leaders to demonstrate ROI

Extract insights to address support pain points and optimize workflows
Detect knowledge gaps and automatically generate AI-based articles
Manage content effortlessly with deep insights into ticket topics

Rely on an AI partner for seamless complex ticket handoff

Tag and route tickets using historical data and intent analysis
Direct tickets to the right team with AI workflows
Build custom handoff models to personalize your customer experience

Experience the future of customer support today

Request a Demo