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Resolve 95% of issues with AI agents
Join brands like Upwork, Lime, and Grammarly. Transform CX and support operations with Forethought’s multi-agent AI system.
What to expect:
- Discuss your CX team processes, goals and pain points
- Highlight opportunities for AI to enhance the customer journey across every conversation, channel and moment
- Design successful AI agents trained to work with your brand, data and business systems
- Arm you with customized ROI projections and prove your business case in a proof-of-value
AI-Surfaced Insights
Fix gaps before they become problems.
Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, improve Autoflows, and optimize costs.
Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, improve Autoflows, and optimize costs.
Omnichannel Agent
Resolve customer issues end-to-end.
Deliver fast, human-like support across channels with agentic AI that intelligently processes requests using Autoflows and your connected knowledge base to resolve inquiries instantly.
Deliver fast, human-like support across channels with agentic AI that intelligently processes requests using Autoflows and your connected knowledge base to resolve inquiries instantly.
Smarter Ticket Classification
Get every ticket to the right agent, fast.
Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses.
Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses.
Agentic AI Copilot
Empower human agents with an AI copilot.
Agentic AI copilot with real-time ticket analysis, suggested next steps, and intelligent response generation, using Autoflows and knowledge articles—all without ever leaving your helpdesk.
Agentic AI copilot with real-time ticket analysis, suggested next steps, and intelligent response generation, using Autoflows and knowledge articles—all without ever leaving your helpdesk.
by industry
Built for how your industry works
Whether you support users, shoppers, patients, or customers, Forethought’s multi-agent system adapts to your industry’s unique needs.
SaaS
Accelerate support in fast-moving environments. Forethought helps reduce ticket volume, scale onboarding, and guide agents with AI that adapts to frequent updates, launches, and feature questions.
Ecommerce
Deliver fast, consistent support—even during peak season. Forethought reduces returns-related inquiries, streamlines order support, and keeps shoppers coming back.
Fintech
Support complex use cases with confidence. Forethought understands financial terminology, guides agents through compliance-friendly workflows, and resolves customer inquiries quickly—all while protecting sensitive data.
Health, Wellness & Fitness
Stay compliant while resolving support requests faster. Forethought meets HIPAA standards and helps teams streamline patient communication and reduce agent workload.
Mobile Apps
Support on the go. Forethought integrates with mobile workflows to deliver instant, in-app answers, resolve user issues, and keep mobile experiences smooth—without overwhelming your support team.
Education
Deliver instant support to learners, faculty, and staff with AI that understands academic needs.
Forethought works with all of your favorite support platforms
