“We were working with a different company before. They don’t brand themselves as an AI product because they work differently–I had to train every workflow myself. We had thousands of workflows built that were often duplicated that answered questions incorrectly. It became a big monster that was too complicated to manage”

"We would drown in tickets if we didn’t have Solve’s 80% deflection. We’d have to hire 3 full-time agents to maintain our team’s current workload if we were to try to replace it with human support."

“When implementing Forethought—going from our old chatbot to the new one—the biggest thing was the ability to route customer questions automatically through specific intents.”