The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Scale Customer Support with an Advanced AI Agent
How leading customer support teams deliver results.
Forethought’s advanced AI Agent handles the repetitive tasks, freeing your agents to focus on complex & nuanced customer interactions.
15x
average return on investment
40%
average reduction in First Response Time
64%
average deflection rate
Solve
Scalable and customizable, Solve is an AI agent processing messages and delivering accurate responses in email, chat, Slack, and through an API.
- Detect intent for accurate and human-like interactions.
- Leverage your knowledge base to resolve repetitive questions efficiently.
- Specify outcomes in natural language, and AI generates workflows automatically.
Triage
Utilizing a Large Language Model (LLM), Triage understands customer intent and tags and routes tickets to the appropriate agent, enhancing the customer experience.
- Analyze tickets based on sentiment, spam, language, or custom intents.
- Prioritize urgency with auto tagging tickets based on categories.
- Quickly route tickets to the right agent or team for prompt resolution.
Assist
Boost agent productivity by 20% with an AI copilot providing relevant knowledge articles and suggested responses.
- AI-generated ticket summaries offer context post-handoff.
- Surface relevant knowledge articles based on previous resolutions and similar topics.
- Seamlessly integrate with top helpdesks via the Assist Chrome Extension for a streamlined experience.
Discover
Use generative AI to recommend and optimize customer service workflows, track performance and ROI, and instantly improve time to resolution and lower cost.
- Measure ROI instantly
- Identify and resolve gaps
- Track performance in real time
Forethought’s generative customer support AI streamlines CX for teams in any industry.
From E-commerce to SaaS to FinTech and more, Forethought’s generative AI platform for customer service helps companies maximize ROI and do more with less.
As featured in
“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”
“With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention – resulting in improved revenue.”
“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”
“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.”
RECENTLY POSTED RESOURCES
Announcing Our New CX Metrics Playbook: Your Ultimate Guide to Enhancing Customer Experience
We’re thrilled to introduce our latest resource designed to elevate your customer experience strategy: Decoding CX Metrics: A Playbook for Tracking and Optimizing Customer Experience. This comprehensive CX metrics playbook was created to…
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RECENTLY POSTED RESOURCES
See How You Compare to Competitors With Our 2024 AI in CX Benchmark Report
With the 2024 AI in CX Benchmark Report, we’re providing actionable data and insight on the AI trends, strategies, and practices that matter most to you and your customers. CX can refer…
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RECENTLY POSTED RESOURCES
YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve
YAZIO’s Team Sought AI Tool to Keep Up with Massive Growth Already Germany’s leading nutrition app, YAZIO saw massive growth as it gained popularity worldwide. In Q2 of 2023, YAZIO’s customer experience…
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RECENTLY POSTED RESOURCES
Fetch Achieves 26% More Customer Support with Same Workforce and 3.9x ROI Using Forethought
Fetch’s Requirement to Solve for Rapid Product Expansion Fetch is America’s most popular rewards app, working with brands across all categories to reward consumers every time, and everywhere, they shop. The app…
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RECENTLY POSTED RESOURCES
How To Make AI Work For You (Not The Other Way Around)
Like any CX technology, AI should work for you, not the other way around. On the one hand, it shouldn’t be left unchecked. You need to train it and watch as it…
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RECENTLY POSTED RESOURCES
Preparing Your CX Org for Busy Season: Expert Tips to Get Started
Busy season is two words that can strike excitement and nervous energy for a CX organization. Whether you’re in the retail industry and are preparing for holiday shopping or an insurance company…
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Experience the Future of Customer Support
Turn your data into a strategic advantage with our autonomous AI solution.
Say goodbye to traditional chatbots; Forethought delivers smart, scalable support tailored to your unique needs.
