Maximize ROI with the no-brainer support automation platform.
Doing more with less is the new business imperative.
Forethought is built for support teams looking to maximize efficiency and ROI in everything they do.
accuracy in ticket resolution
increase in agent efficiency
Automate answers to common questions with AI-powered workflows.Benefits
- Lower cost per ticket
- Faster time to resolution
- Happier customers
Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency.Benefits
- Faster response time
- Fewer manual tasks
Ramp agents faster and empower them with relevant articles, past cases, and more.Benefits
- Faster response time
- Higher agent productivity
Monitor ROI and performance in real time, and get actionable recommendations to instantly improve time to resolution and lower cost.Benefits
- Measure ROI instantly
- Identify and resolve gaps
- Track performance in real time
Forethought streamlines customer service across any industry.
From E-commerce to SaaS to FinTech and more, Forethought helps companies boost ROI and do more with less.
Nobody wants to wait on hold just to check shipping status. Instantly resolve common tickets to save support costs and boost CSAT.
Resolve simple cases automatically, and instantly route complex or high-priority inquiries to the right agent.
“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”
“With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention — resulting in improved revenue.”
“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”
“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.”
Think outside the bot.™
See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.