Maximize ROI with the no-brainer support automation platform.

Forethought's AI platform automates and optimizes the entire support ticket lifecycle, lowering support costs while providing top-tier service in every customer interaction.
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Doing more with less is the new business imperative.

Forethought is built for support teams looking to maximize efficiency and ROI in everything they do.

90%+

accuracy in ticket resolution

20%+

increase in agent efficiency

100+

languages supported

Streamline the entire support ticket lifecycle on one platform.

Our platform
Solve
Triage
Assist
Discover

Solve

Automate answers to common questions with AI-powered workflows.

Benefits
  • Lower cost per ticket
  • Faster time to resolution
  • Happier customers
Solve

Triage

Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency.

Benefits
  • Faster response time
  • Fewer manual tasks
Triage

Assist

Ramp agents faster and empower them with relevant articles, past cases, and more.

Benefits
  • Faster response time
  • Higher agent productivity
Assist

Discover

Monitor ROI and performance in real time, and get actionable recommendations to instantly improve time to resolution and lower cost.

Benefits
  • Measure ROI instantly
  • Identify and resolve gaps
  • Track performance in real time
Discover

“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”

“With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention — resulting in improved revenue.”

“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”

“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.”

Think outside the bot.™

See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.

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