AI-First Customer Support Automation Built on Your Data

Meet SupportGPT, the generative AI helping customer support teams cut costs while ensuring a top-tier experience.

The only AI with Autoflows, natural language CX automation that doesn’t need workflows or code.

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Doing more with less is the new business imperative.

Forethought’s generative customer support AI—powered by SupportGPT—uses Large Language Models (LLMs) and fine-tunes them on your own data to maximize efficiency and ROI for support teams.

91%

average model accuracy

40%

average reduction in First Response Time

53%

average deflection

Streamline the entire support ticket lifecycle on one generative AI platform.

Our platform
Solve
Triage
Assist
Discover

Solve

Autonomous, automatic policy creation and ticket resolution across multiple channels.

Benefits
  • Lower cost per ticket
  • Faster time to resolution
  • Happier customers
Solve

Triage

Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency.

Benefits
  • Faster response time
  • Fewer manual tasks
Triage

Assist

Harness the power of generative AI—powered by Large Language Models (LLMs) trained on your data—to ramp agents faster and empower them with relevant knowledge and suggested responses.

Benefits
  • Faster response time
  • Higher agent productivity
Assist

Discover

Use generative AI to recommend and optimize customer service workflows, track performance and ROI, and instantly improve time to resolution and lower cost.

Benefits
  • Measure ROI instantly
  • Identify and resolve gaps
  • Track performance in real time
Discover

“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”

“With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention — resulting in improved revenue.”

“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”

“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.”

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Think outside the bot.™

Everyone hates traditional chatbots.

See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.

Request a demo
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