Blogs

What Is An AI Agent? And Is It the Same as a Chatbot?

Demystifying AI: Exploring Why It's Not as Scary as You Think

The Future of Multilingual Support: How AI Breaks Down Language Barriers in Customer Service

Navigating Customer Support Challenges with AI: Real-world Applications and Success Stories

See How You Compare to Competitors With Our 2024 AI in CX Benchmark Report

Why Completion Rate Is a Key Customer Experience Metric You Need to Measure

Putting the 'Service' in Self-Service: AI that Solves Problems

How AI Transforms Customer Self-Service: Unraveling the Power of Intelligent Knowledge Bases

The Different Types of Customer Service Automation: Serve More Clients With Less Effort