Skip To Main Content
Solutions
Back
Solutions
Overview
Overview
Agentic AI for CX—designed for every role and industry.
Learn more
By Role
CX Teams
Support Agents
Operations
Security & IT
Content Management
BY INDUSTRY
SaaS
Ecommerce & Retail
Fintech
Healthcare
Mobile Apps
CHANNELS
Overview
Email
Chat
Voice
Slack
Request Demo
Agents
Back
Agents
Our Platform
Our Platform
The only multi-agentic system for all of customer support.
Learn More
AGENTS
Discover Agent
AI Surfaced Insights
Fix knowledge gaps instantly
Solve Agent
Omnichannel AI Agent
Solve customer issues end-to-end
Triage Agent
Smarter Ticket Classification
Get every ticket to the right agent
Assist Agent
Agentic AI Copilot
Empower human agents
MORE
Security & Compliance
Keep your data safe
Integrations
Seamlessly integrate across your systems
Request Demo
Resources
Back
Resources
Resource Center
Resource Center
Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience.
Learn more
LEARN
Blog
Our latest and greatest blog content.
Webinars
Educational webinars to support CX teams.
Customer Stories
See how other teams are finding success with Forethought.
HELP
Support
Get the support you need with your Forethought account.
FAQs
Answers to our most frequently asked questions.
Request Demo
FEATURED
2025 AI in CX Benchmark Report
Pricing
Request Demo
Resources

Blogs

Uncategorised
Security
Scaling
Product Updates
Product
NLU
NLP
Machine Learning
Knowledge Base
Customer Support Metrics
Conversational AI
CX Metrics
Business Growth
Customer Service Automation
Customer Experience
Culture
Chatbots
Assist
Announcements
Generative AI
Customer Support
AI in CX
AI
Artificial intelligence
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
February 12, 2021
Blog
Considering Customer Support AI When Assessing Customer Needs
Read More
February 3, 2021
Blog
Service Level Agreements: How AI Can Help Achieve SLAs
Read More
January 7, 2021
Blog
Managing Queues the Right Way: Using Auto-Triage to Enhance Customer Support Teams
Read More
December 11, 2020
Blog
Onboard Your New Agents Faster with Customer Support AI
Read More
September 22, 2020
Blog
Don’t Kill Your Email Channel, Here Are 3 Reasons Your Customers Love It
Read More
September 1, 2020
Blog
4 Ways To Improve Your Macros or Templates and Enhance Customer Support
Read More
August 14, 2020
Blog
Using AI Models To Decrease Time-Sucking Customer Support Team Tasks
Read More
March 19, 2020
Blog
Supporting your Support Teams
Read More
No items found.