Integrate customer support AI seamlessly with ServiceNow.

Empower customers to self-serve, facilitate seamless live chat handoff, and boost agent efficiency by 20% or more.

Productivity-enhancing performance from AI that goes beyond a chatbot.

With Forethought for ServiceNow, agents get the benefit of a customer-first platform that transcends conversational AI to empower customers and service teams alike.

  • Feature-rich sidebar with thorough search UX and intuitive filtering
    • Past cases
    • Support articles
    • Macros
    • Personal notes
    • Saved content
    • And more
  • AI-powered suggestions
  • AI-powered autocomplete in agent replies
  • Shortcuts like “slash commands”

Forethought delivers an enterprise-scale support platform that transcends traditional conversational AI and agent assistance tools.

View demo
Decor Half Circle Orange
Decor Half Circle Orange

The leading platform for customer-first experiences.

See why our AI platform is built differently from the ground up.

Our platform

Complete platform

Transform your entire customer service lifecycle on one platform, from resolving common cases instantly to tagging and routing tickets and assisting agents with relevant knowledge.

True AI

Leave traditional chatbots behind with cutting-edge Natural Language Understanding models that train themselves on real conversation history and knowledge base articles.

Rapid time to value

Accelerate ROI with expert-led implementation of our AI into your systems faster than any other solution.

Security and trust

Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.

See how Forethought and ServiceNow
work together.

View demo