Forethought supports better customer successes.

We deliver the new industry standard for AI-powered customer service experiences.

Featured success story

Forma’s Members Keep Rising—but So Does Their Deflection Rate

Forma’s customer service team welcomed AI when they saw an increase in support effectiveness and deflection rate in the first month using Forethought.

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25%

cost savings on head count

5k+

tickets deflected in the first month

30%

increase in deflection rate over the first three months

E-Commerce

Spoonflower Scales Automation with Human-Centered AI

Creativity, Customer-Focus and Authenticity Spoonflower is an eCommerce wallpaper, home decor, and fabric marketplace featuring print-on-demand products sustainably printed with over 1 million designs created by independent artists all over the world....

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Transportation

Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time

Lime strives to make customer support effortless. This means not handing customers off to multiple departments and making it easy for them to self-serve.

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B2B Software

Kajabi Scales Up to Meet Ballooning Demand and Redirect Resources to Mission-Critical Projects

Helping People Turn Knowledge and Creativity into Income Kajabi was founded in 2010 to help people around the world leverage their skills and knowledge to create marketable services. The company was doing...

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B2B Software

PDQ Expands Product Support While Cutting Response Times by 45%

Forethought helps PDQ reduce wait times while maintaining customer satisfaction.

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Edtech

Desire2Learn Increases Cases Closed By Over 30% Using Forethought

D2L support agents use Agatha Assist to pull relevant past tickets, articles, and templates (macros) in the sidedock app to quickly answer

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Marketplace

Thumbtack Improves Support Operations With Forethought

This local services marketplace leader's support team increased ticket response efficiency with customer support AI.

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“Forethought saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients.”

—James Millard, Senior Director, Global Support & Community, D2L

Experience the Future of Customer Support

Turn your data into a strategic advantage with our autonomous AI solution.

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