Forethought supports better customer successes.

We deliver the new industry standard for AI-powered customer service experiences.

Featured success story

Forma’s Members Keep Rising—but So Does Their Deflection Rate

Forma’s customer service team welcomed AI when they saw an increase in support effectiveness and deflection rate in the first month using Forethought.

Read the story

25%

cost savings on head count

5k+

tickets deflected in the first month

30%

increase in deflection rate over the first three months

E-Commerce

Uncommon Goods Scales Up for the Holiday Season with a 47% Self-Serve Rate

Cool, Unique, & Unusual Gifts Uncommon Goods hand picks creative, original gifts and experiences that go beyond the ordinary–with a positive impact on both people and the planet. As a certified B...

Read the story

Marketplace

Upwork Reduces Time to Resolution by 50% with Forethought

The World’s Work Marketplace Upwork is the world’s work marketplace. It serves everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and...

Read the story

E-Commerce

Spoonflower Scales Automation with Human-Centered AI

Creativity, Customer-Focus and Authenticity Spoonflower is an eCommerce wallpaper, home decor, and fabric marketplace featuring print-on-demand products sustainably printed with over 1 million designs created by independent artists all over the world....

Read the story

Transportation

Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time

Lime strives to make customer support effortless. This means not handing customers off to multiple departments and making it easy for them to self-serve.

Read the story

B2B Software

Kajabi Scales Up to Meet Ballooning Demand and Redirect Resources to Mission-Critical Projects

Helping People Turn Knowledge and Creativity into Income Kajabi was founded in 2010 to help people around the world leverage their skills and knowledge to create marketable services. The company was doing...

Read the story

B2B Software

PDQ Expands Product Support While Cutting Response Times by 45%

Forethought helps PDQ reduce wait times while maintaining customer satisfaction.

Read the story

Edtech

Desire2Learn Increases Cases Closed By Over 30% Using Forethought

D2L support agents use Agatha Assist to pull relevant past tickets, articles, and templates (macros) in the sidedock app to quickly answer

Read the story

Marketplace

Thumbtack Improves Support Operations With Forethought

This local services marketplace leader's support team increased ticket response efficiency with customer support AI.

Read the story

“Forethought saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients.”

—James Millard, Senior Director, Global Support & Community, D2L

Experience the Future of Customer Support

Turn your data into a strategic advantage with our autonomous AI solution.

Say goodbye to traditional chatbots; Forethought delivers smart, scalable support tailored to your unique needs.

Request a demo